HR In The House, a leading provider of concierge HR services, offers a range of personalized support for businesses looking to optimize their Human Resources processes. With a growing clientele, HR In The House needed a solution to centralize its operations and enhance its “white-glove” services. By using StartingPoint, the firm streamlined its workflows, enhanced transparency, and developed a scalable approach to managing customer onboarding, policy evaluation, documentation creation, and ongoing support.

Challenges

As HR In The House continued to expand, maintaining high-quality, individualized services became more complex. To meet clients’ HR needs effectively, the firm identified several key operational challenges:

1. Standardizing Workflow Across Services: Each client required a tailored approach to onboarding, HR evaluations, and ongoing support. HR In The House needed a way to standardize these processes to maintain consistency while accommodating unique client needs.
2. Task and Project Management: With multiple consultants managing distinct aspects of HR service delivery, it was challenging to monitor each consultant’s tasks, track project statuses, and coordinate activities seamlessly.
3. Centralized Information for Employee Support: HR In The House also provides ongoing support for the employees of their clients, which required a central hub where information could be stored, accessed, and updated by team members as needed.
4. Transparency and Visibility: As the firm’s founder, Natalie Henriquez needed an overview of all ongoing projects and client interactions to ensure service quality and maintain HR In The House’s high standards.

Without a consolidated system, HR In The House struggled with workflow visibility, information accessibility, and task standardization.

Solution: StartingPoint’s End-to-End Workflow and Task Management

To address these challenges, HR In The House implemented StartingPoint, which provided a single platform to manage client onboarding, HR evaluations, policy development, and employee support. Key features that helped the firm included:

1. Centralized Client Onboarding and Evaluation: StartingPoint enabled HR In The House to establish a clear and consistent onboarding process for new clients, from initial assessments to documentation and policy creation. The platform streamlined these stages, ensuring no steps were overlooked.
2. Task and Project Workflow Management: Through StartingPoint, HR In The House could assign, manage, and track tasks and projects in real-time. This helped the team maintain high standards and stay on top of every detail, from policy updates to support requests.
3. Ongoing Employee Support: StartingPoint’s service desk feature allowed HR In The House to manage support requests from employees of their clients efficiently. Requests were tracked from intake through resolution, ensuring prompt and comprehensive responses.
4. Real-Time Visibility for Oversight and Scalability: With StartingPoint’s dashboard, Natalie Henriquez gained full visibility into all team activities, client projects, and service requests. This real-time insight empowered HR In The House to maintain its “white-glove” service model while scaling operations to accommodate a growing client base.

Results

Since adopting StartingPoint, HR In The House has seen notable improvements in efficiency, client satisfaction, and service quality. Key results included:

• Increased Standardization for Consistent Quality: With StartingPoint, HR In The House successfully standardized workflows for tasks like client onboarding, HR evaluations, and policy development, resulting in a more consistent, high-quality experience for clients.
• Enhanced Productivity and Task Management: The StartingPoint platform allowed the team to manage tasks and projects more effectively. With clearer task assignments and real-time updates, consultants were able to complete work more efficiently, leading to faster project turnaround times.
• Improved Response Times for Employee Support: By centralizing support requests, HR In The House was able to provide prompt and thorough responses to employee inquiries, ensuring client employees felt supported and valued.
• Visibility Across the Firm for Leadership Oversight: Natalie Henriquez could view all team activities, track project progress, and identify bottlenecks. This level of oversight enabled her to maintain high service standards while supporting her team’s growth and scalability.

Testimonial

Natalie Henriquez, Founder of HR In The House, shared her perspective on the value StartingPoint brought to the organization:

"Our team is growing and we needed a workflow software that allowed us to standardize our workflow, tasks, projects, and support requests from our clients and for employees of our clients. StartingPoint helped us implement process and scalability into our team. I also have the ability to see everything we are working on across the firm which is important for our 'white-glove' services for our clients."

Conclusion

By integrating StartingPoint into its operations, HR In The House transformed its approach to delivering concierge HR services. The platform not only enabled the firm to standardize workflows and enhance client service but also provided the scalability necessary for growth. StartingPoint has empowered HR In The House to meet and exceed the expectations of a diverse and expanding client base, cementing its role as a trusted partner in Human Resources.

‍