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Shared services teams play a critical role in ensuring operational efficiency, cost reduction, and streamlined processes within organizations. However, managing multiple SaaS applications to handle service requests, project tracking, and workflow automation can often lead to inefficiencies, silos, and unnecessary costs. The growing trend among enterprises is to consolidate software applications, reducing complexity while enhancing productivity at scale.
This blog explores three key software applications that shared services teams can leverage to optimize operations and enhance efficiency. We will examine ServiceNow, Microsoft Dynamics 365, and StartingPoint, three solutions that help organizations simplify workflows, increase productivity, and consolidate multiple software functions into a single, unified platform.
Many organizations find themselves managing an overwhelming number of SaaS applications across various departments. While each application may serve a specific function, the fragmentation of tools often results in inefficiencies such as data silos, increased software subscription costs, and the need for extensive employee training. As companies look to drive operational efficiency and reduce application subscriptions, consolidating services into fewer, more comprehensive platforms has become a priority.
Shared services teams, often responsible for HR, IT support, finance, procurement, and other operational areas, require a single pane of glass to manage service requests, projects, and internal support efficiently. By utilizing software platforms designed for workflow automation and process standardization, organizations can improve transparency and drive efficiency across teams.
Best for: Large enterprises managing complex IT service and business operations
ServiceNow is a robust enterprise platform designed to streamline IT service management (ITSM), IT operations, and business workflows. It offers extensive automation, artificial intelligence (AI) capabilities, and integrations with enterprise applications, making it a preferred solution for large-scale global business services teams.
How ServiceNow Improves Shared Services: ServiceNow is an ideal solution for enterprises that require a highly scalable and configurable ITSM platform. By unifying service management across IT, HR, and finance, it eliminates the need for multiple siloed applications, providing better service tracking and automation across departments.
Best for: Large enterprises needing a fully integrated ERP and CRM solution
Microsoft Dynamics 365 is a cloud-based business application suite that integrates ERP and CRM capabilities. It provides enterprise-wide visibility and automation across finance, operations, customer service, sales, and marketing, making it an ideal solution for organizations looking to unify their shared services functions.
How Microsoft Dynamics 365 Improves Shared Services: Shared services teams benefit from end-to-end process automation and data unification, allowing seamless information sharing between HR, finance, and operations. Instead of using separate software for each function, Microsoft Dynamics 365 consolidates operations into a single, unified system, reducing costs and enhancing efficiency.
Best for: Enterprise and mid-market companies needing rapid deployment, workflow automation, and service management
StartingPoint is an all-in-one workflow management and customer support platform designed for shared services teams. Unlike enterprise-grade solutions that require months of deployment and high customization costs, StartingPoint is fully deployed and customized within two hours, allowing businesses to quickly streamline internal and external operations.
How StartingPoint Improves Shared Services: Unlike larger platforms that require significant customization and long implementation cycles, StartingPoint provides an efficient, easy-to-use solution tailored for both mid-market and enterprise teams. By consolidating project management, service desk support, and internal workflows, it eliminates siloed applications, reduces IT complexity, and enhances transparency across departments.
With companies increasingly adopting digital transformation strategies, reducing the number of software applications is a crucial step in achieving operational efficiency and cost savings. Shared services teams that manage multiple SaaS tools often face:
By consolidating applications into comprehensive platforms such as ServiceNow, Microsoft Dynamics 365, and StartingPoint, organizations can:
When selecting a shared services management solution, companies must consider factors such as scalability, ease of deployment, integration capabilities, and cost efficiency.
By reducing reliance on multiple SaaS applications and leveraging comprehensive platforms, shared services teams can increase productivity, simplify workflows, and drive sustainable business growth.
Visit StartingPoint at www.startingpoint.ai for more information!
